Third-party Data Processors

Updated 11 April 2018



Name Usage Location Stored Personal Data Link to Third-party Privacy Policy Applied with Respondents
Google Analytics ZEF utilizes Google Analytics to collect website usage data. EU, US IP adress, location, browser and operating system Read more Yes
HubSpot ZEF utilizes Hubspot for sales and marketing automations, content marketing (blogs and landing pages), customer and marketing communications, sales and marketing analytics and CRM. EU, US First name, last name, email, role/title, company, mobile number and business related messages Read more Yes
Drift ZEF utilizes Drift for sales and marketing commucations. EU, US First name, last name, email, role/title, company and mobile number Read more No
Hotjar ZEF utilizes Hotjar for UX testing and website improvements. EU, US Location, browser and operating system Read more No
Stripe ZEF utilizes Stripe to handle license payments. US

Payment related information (for paid license plans)

  1. Credit card number
  2. Name on credit card
  3. CVC number on credit card
  4. Country
  5. Postal code (for USA payment cards)
  6. VAT / company ID (when paying with an invoice)
  7. International Bank Account Number (IBAN) (when paying with an invoice)
Read more No
Zendesk ZEF utilizes Zendesk to customer service operations. EU First name, last name, email, ip address, location, user browser, operating system and individual session bugs or problems Read more No
Google Cloud Platform ZEF utilizes Google Cloud Platform (GCP) to process and store personal and customer data provided to us. Various GCP services are used, including but not limited to Google App Engine for processing respondent data and user data, Google Compute Engine for processing respondent data and user data, Google Firebase for storing and processing user data, Google Pub/Sub for delivering respondent data, and Google Cloud Storage for storing user data.

For information on Google Cloud Platform terms please visit: https://cloud.google.com/terms/.
For information regarding Google Cloud Platform Service specific terms, please visit: https://cloud.google.com/terms/service-terms.
For information regarding Google Cloud Platform Data Processing and Security Terms, please visit: https://cloud.google.com/terms/data-processing-terms.
To learn more about Google’s data security, please visit Google’s website by following link: https://cloud.google.com/security/.
EU, US

Collection of User Data
When a User registers to ZEF’s services, User provides the following information to ZEF:
- Email address
- First name and last name
- Picture (optional)
- Facebook page (optional)
- LinkedIn page (optional)
- Twitter page (optional)
- Telephone number (optional)
- Name of the organization or company (Customer) (optional)
- Company website (optional)
- Company’s LinkedIn page (optional)
- Company’s Facebook page (optional)
- Company’s Twitter page (optional)
- Company’s logo or other picture (optional)
- Payment related information (for paid license plans)
○ Country
○ Postal code (for USA payment cards)
○ VAT / company ID (when paying with an invoice)

During the use of service, ZEF also processes the following information related to User:
- Information that is collected indirectly or passively when User interacts with ZEF
- ZEF collects usage data whenever User interacts with ZEF’s services
- IP address, browser type, operating system, geographic location

Processing of Respondent Data
Although the Customer determines the types of personal data collected, Respondent Data which ZEF processes on behalf of the Customer typically includes following types of personal data:
- Name
- Email address
- Home address
- Phone number
- Age
- Date of birth
- Employment details
- Education and qualification
- Business contact details
- Other survey-specific information provided by the Respondent and determined by the Customer

The Customer may also choose to conduct a survey without any personal data being provided from the Respondents. In this event no personal data listed above will be collected and processed.

ZEF also collects personal data about the Respondents in following situations:
- Usage data about the Respondent whenever he/she interacts with ZEF’s services
- IP address and browser type for the purposes of solving technical issues for a maximum period of 31 days at a time
- ZEF collects Respondent Data from third parties if the Respondent gives permission to those third parties to share such information with ZEF
- Email address if the Respondent provides it to ZEF in order to send the Respondent an invitation email to answer to a survey through ZEF’s services


Read more Yes
Google G Suite ZEF utilizes Google G suite for sending emails, having online meetings (Google Meet) and processing online text documents (Google Docs) EU, US First name, last name, email, role/title, company and mobile number Read more No
Appcues ZEF utilizes Appcues to improve product adoption especially during the onboarding phase. EU, US First name, last name, email, company, device type and browser information Read more No
Amazon ZEF utilizes Amazon to hosting ZEF "Finland". EU

Collection of User Data
When a User account is created, following User information is stored into account information:
- Username
- Password hash
- UI Language
- Name (Optional)
- Organization Name (Optional)
- Phone Number (Optional)
- Email Address (Optional)
- Company's logo or other picture (Optional)
- List of the IP Addresses which can be used to log into the system (Optional)

During the use of service, ZEF also processes the following information related to User:
- Information that is collected indirectly or passively when User interacts with ZEF
- ZEF collects usage data whenever User interacts with ZEF’s services
- Browser type, operating system, geographic location

Processing of Respondent Data
Although the Customer determines the types of personal data collected, Respondent Data which ZEF processes on behalf of the Customer typically includes following types of personal data:
- Name
- Email address
- Home address
- Phone number
- Age
- Date of birth
- Employment details
- Education and qualification
- Business contact details
- Other survey-specific information provided by the Respondent and determined by the Customer

The Customer may also choose to conduct a survey without any personal data being provided from the Respondents. In this event no personal data listed above will be collected and processed.

ZEF also collects personal data about the Respondents in following situations:
- Usage data about the Respondent whenever he/she interacts with ZEF’s services
- Browser type for the purposes of solving technical issues for a maximum period of 31 days at a time
- ZEF collects Respondent Data from third parties if the Respondent gives permission to those third parties to share such information with ZEF
- Email address if the Respondent provides it to ZEF in order to send the Respondent an invitation email to answer to a survey through ZEF’s services

Read more Yes
Mixpanel ZEF utilizes Mixpanel for analyzing the collected user behavior data within the service to improve the user experience. US Browser, city, country, email, first name, last name, behavioral data such as page views and clicks. Read more No
Segment ZEF utilizes Segment for collecting the user behavior data within the service to improve the user experience. US Browser, city, country, email, first name, last name, behavioral data such as page views and clicks. Read more No
Trello ZEF utilizes Trello to manage the product development processes, i.e. tracking user reported bugs or new feature requests. US User first name, user last name, user company, user role and individual session bugs or problems Read more No
Slack ZEF utilizes Slack to internal communication within the company. US User first name, user last name, user company, user role and individual session bugs or problems Read more No
Elisa chat ZEF utilizes Elisa chat to direct customer chat support via ZEF "Finland" version. US User first name, user last name, user company, user role and individual session bugs or problems Read more No
Accountor Finago Oy ZEF utilizes Accountor to invoicing and sending credit notes to customers. EU Company name, company ID / VAT number, company address, invoicing contact person first name, last name and email Read more No
MailChimp ZEF utilizes MailChimp for email marketing. EU, US First name, last name and email Read more No
Sendgrid ZEF utilizes Sendgrid to sending email via the service. US User first name, user last name, user email, user role/title, user company and mobile number Read more Yes
UpCloud ZEF utilizes UpCloud to hosting ZEF "Finland". EU

Collection of User Data
When a User account is created, following User information is stored into account information:
- Username
- Password hash
- UI Language
- Name (Optional)
- Organization Name (Optional)
- Phone Number (Optional)
- Email Address (Optional)
- Company's logo or other picture (Optional)
- List of the IP Addresses which can be used to log into the system (Optional)

During the use of service, ZEF also processes the following information related to User:
- Information that is collected indirectly or passively when User interacts with ZEF
- ZEF collects usage data whenever User interacts with ZEF’s services
- Browser type, operating system, geographic location

Processing of Respondent Data
Although the Customer determines the types of personal data collected, Respondent Data which ZEF processes on behalf of the Customer typically includes following types of personal data:
- Name
- Email address
- Home address
- Phone number
- Age
- Date of birth
- Employment details
- Education and qualification
- Business contact details
- Other survey-specific information provided by the Respondent and determined by the Customer

The Customer may also choose to conduct a survey without any personal data being provided from the Respondents. In this event no personal data listed above will be collected and processed.

ZEF also collects personal data about the Respondents in following situations:
- Usage data about the Respondent whenever he/she interacts with ZEF’s services
- Browser type for the purposes of solving technical issues for a maximum period of 31 days at a time
- ZEF collects Respondent Data from third parties if the Respondent gives permission to those third parties to share such information with ZEF
- Email address if the Respondent provides it to ZEF in order to send the Respondent an invitation email to answer to a survey through ZEF’s services

Read more Yes
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