Survey Tool Pricing

You can start using the survey tool for free, and scale as you grow.

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100 % free to start. No credit card required.

Free

0 €
Pay as you grow
10 Contacts 100 Responses / month 5 Emails / month
  • Unlimited Users
  • 5 Surveys
  • Raw Data Export
  • Static Reporting
  • Interactive Reporting
  • Real-time Reporting
  • Online Resources
  • Email Support
  • Chat Support
  • Dedicated Customer Success Manager

Basic

26 € / month 313 € / year
Save 10 %
100 Contacts 1000 Responses / month 1000 Emails / month
  • Unlimited Users
  • Unlimited Surveys
  • Raw Data Export
  • Static Reporting
  • Interactive Reporting
  • Real-time Reporting
  • Online Resources
  • Email Support
  • Chat Support
  • Dedicated Customer Success Manager

Pro

269 € / month 3229 € / year
Save 10 %
2500 Contacts 10000 Responses / month 5000 Emails / month
  • Unlimited Users
  • Unlimited Surveys
  • All formats Export
  • Static Reporting
  • Interactive Reporting
  • Real-time Reporting
  • Online Resources
  • Email Support
  • Chat Support
  • Dedicated Customer Success Manager

Enterprise

539 € / month 6469 € / year
Save 10 %
10000 Contacts 50000 Responses / month 20000 Emails / month
  • Unlimited Users
  • Unlimited Surveys
  • All formats Export
  • Static Reporting
  • Interactive Reporting
  • Real-time Reporting
  • Online Resources
  • Email Support
  • Chat Support
  • Dedicated Customer Success Manager

Free

0 € Pay as you grow
10 Contacts 100 Responses / month 5 Emails / month
  • Unlimited Users
  • 5 Surveys
  • Raw Data Export
  • Static Reporting
  • Interactive Reporting
  • Real-time Reporting
  • Online Resources
  • Email Support
  • Chat Support
  • Dedicated Customer Success Manager

Basic

29 € / month Cancel any time
100 Contacts 1000 Responses / month 1000 Emails / month
  • Unlimited Users
  • Unlimited Surveys
  • Raw Data Export
  • Static Reporting
  • Interactive Reporting
  • Real-time Reporting
  • Online Resources
  • Email Support
  • Chat Support
  • Dedicated Customer Success Manager

Pro

299 € / month Cancel any time
2500 Contacts 10000 Responses / month 5000 Emails / month
  • Unlimited Users
  • Unlimited Surveys
  • All formats Export
  • Static Reporting
  • Interactive Reporting
  • Real-time Reporting
  • Online Resources
  • Email Support
  • Chat Support
  • Dedicated Customer Success Manager

Enterprise

599 € / month Cancel any time
10000 Contacts 50000 Responses / month 20000 Emails / month
  • Unlimited Users
  • Unlimited Surveys
  • All formats Export
  • Static Reporting
  • Interactive Reporting
  • Real-time Reporting
  • Online Resources
  • Email Support
  • Chat Support
  • Dedicated Customer Success Manager

Additional contacts

Amount
1000
5000
10000
Price
99€
399€
599€

Additional answers

Amount
1000
5000
10000
Price
39€
149€
249€

Additional emails

Amount
1000
5000
10000
Price
39€
149€
249€

Is the training package obligatory as a part of onboarding?

Onboarding does not require a separate training package. However, we recommend purchasing a training package for all Enterprise license users.



Do I need to pay up front for a year for ZEF?

Only If you choose the annual payment type. However, you will receive a payment method discount of 10% for your license type if you choose the annual payment type.



What kind of support is included in different license types?

Each license type contains a different support level. For Free users we offer help center. Basic users can use our support e-maill and Pro users will have an additional chat support. Enterprise users can use all our support features plus have a dedicated ZEF contact person.



What happens when my respondent or/and answer limits are exceeded?

Published surveys will keep collecting data beyond the limits, but the data will be hidden from the user until the plan has been upgraded You can buy more contacts or switch to another license type.



How many user accounts are included in the license?

We do not limit the creation of additional users. You can invite as many new users as you want from the tool’s dashboard, free of cost.



Which license type suits me best?

If you are a student or want to test the functionalities of the tool, we recommend you use the Free version.. Basic and Pro license types are best suited for small businesses. For SME companies who use surveys in a more versatile way, the Enterprise license is recommended. You can start using the product for free and purchase additional packages as you go.



For who is ZEF best suited for?

Our survey tool is designed to meet all of your and your organization's survey needs. The size or the sector of your company doesn’t matter. Our pricing is scaled according to usage.



Do I need to have a license for the tool if I want to order a survey as a service?

The total cost of the project will include the Enterprise License for 1-2 months, after which it will automatically be cancelled.



What is the difference between contacts and answers?

The “contacts” mentioned in the pricing table mean people who are identified. For example, a person who has submitted an e-mail address, or a person the tool has identified as a unique respondent is a contact. An answer on the other hand, is a unique answer to a single questionnaire or survey. E.g, one person can answer to four different surveys, making up four answers in total.



Can I cancel my license at any time?

If you have bought the annual license up front, you are able to cancel it any time, but we do not offer refunds. . If you have selected a monthly license, you can cancel it before the next month starts.



ZEF surveys are mobile responsive

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